FAQ's

Orders are shipped via our courier services. However, if you need expedited options such as next day delivery or 2nd day air, call us at 087 073 6111 and one of our customer service agents will assist in quoting you your desired shipping method.

Delivery occurs within 1-6 business days depending on stock availability and the shipping location.

If we have provided you with incorrect or faulty products, our company will take full accountability and will assist you in arranging a return. Returns for correct/undamaged products are in most cases accepted though this is not always the case. Please refer to our refund policy for further details.

Our store is an online retailer and we do not have a walk-in store. But however, you can contact and discuss with one of our sales agents and confirm if you can collect. Phone 087 073 6111.

Our helpful staff can be reached on phone 087 073 6111 Monday through Friday from 8am – 4:30 pm EST. You could also send us an email at info@wholesurgical.com and our staff will be happy to reply to your inquiries.

If you have created an account, you could simply login and view your orders and their status. If you do not have an account from where you can check the status, just give us a call at 087 073 6111, we will be happy to check your order’s progress for you.

Majority of our products do not require a prescription. Those that do are otherwise indicated on the website. When in doubt, you may contact us at 087 073 6111

There are no limits when ordering in bulk. Simply choose the quantity desired and proceed to our easy check out process. When considering a bulk order, we encourage you to confirm with our staff so that we may check inventory for you. We will otherwise contact you should any shortages occur.

We do not sell your information to 3rd parties or any other entity. We do not store your credit card information on file. All transactions on our site are encrypted with SSL technology. Moreover, we partnered with PayPal to process credit cards and electronic payments under full compliance with the Payment Card Industry Data Security Standard (PCI DSS). Look for these logos by scrolling to the left of any page on our website:

You can call us at 087 073 6111, email us at info@stomabags.com. Our staff is ready should you need any assistance.

Bedfordview, Johannesburg South Africa